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These Terms and Conditions constitute a legally binding agreement between:
By accessing, browsing, searching, purchasing, requesting a report, using the Platform or otherwise interacting with Find Business Reviews, you acknowledge that you have read, understood and agree to be bound by these Terms.
If you do not agree with these Terms, you must immediately cease using the Platform and must not purchase, request, use or rely on any report, score, summary, recommendation, comparison or other output generated by the Platform.
These Terms apply to all users globally, including but not limited to:
Find Business Reviews allows users to search and compare publicly available business ratings without creating an account.
Users of the free search are not required to provide their name, email address, phone number or other contact details.
The Company only directly collects personal or business information when a person chooses to submit information through a form, requests a paid Business Reputation Report, contacts us, or makes a payment through a third-party payment provider.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or protection that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or any other applicable law.
In these Terms, unless the context otherwise requires:
AI Content means any content, analysis, summary, Trust Score, sentiment analysis, risk assessment, recommendation, business insight, competitor comparison, action plan, response template or report generated, assisted or interpreted by artificial intelligence.
Business Report means any paid or unpaid business reputation report, AI Business Reputation Report, PDF report, dashboard report, Trust Score report, customer sentiment report or similar document generated or supplied by Find Business Reviews.
Company, we, us or our means Quintessence Visionary Studio Pty Ltd trading as Find Business Reviews.
Customer Data means information submitted by a user, including name, email address, phone number, business name, business address, website link, Google profile link, payment status, report request details and related information.
Free Search means the free business search and rating comparison feature available on the Platform without requiring account registration.
Paid Report Request means a request submitted by a business owner, manager, employee, consultant, agent or authorised representative for a paid Business Report.
Platform means the Find Business Reviews website, web application, search tools, dashboards, AI reports, paid reports, free summaries, APIs, payment links, admin systems and associated services.
Public Review Data means publicly available ratings, reviews, review snippets, review tags, platform categories, business listings, review counts, business profile details, customer comments and other information obtained from or relating to third-party platforms or public sources.
Third-Party Platforms means external platforms, data providers, search engines, directories, review platforms, social media platforms and websites, including but not limited to Google, Yelp, TripAdvisor, Trustpilot, ProductReview, Facebook, business directories, search APIs, payment providers and any similar external service.
Trust Score means an indicative score or estimate generated by the Platform using available Public Review Data, ratings, review counts, review text, platform availability, platform relevance, competitor signals and AI interpretation.
User, you or your means any person, business, company, organisation, representative or entity accessing or using the Platform.
In these Terms:
Find Business Reviews provides a business review comparison, Trust Score and AI reputation analysis platform.
The Platform may allow users to:
The Free Search allows users to search for business ratings and public review signals without creating an account.
The Free Search may display available information from Third-Party Platforms and AI-generated summaries. Such information is provided for general informational purposes only and must not be treated as guaranteed, complete, current or professional advice.
Businesses, authorised representatives or other permitted users may request a paid Business Report.
A Business Report is intended to help a business understand how its brand may be perceived across publicly available review platforms and public online sources.
Business Reports may identify customer sentiment, review themes, possible trust gaps, improvement opportunities and suggested actions.
The Platform and all AI Content are provided for general information, comparison and business insight purposes only.
The Platform does not provide legal, financial, accounting, tax, investment, marketing, advertising, reputation-management or professional advice.
The Company does not warrant, represent or guarantee that use of the Platform or any Business Report will result in:
The Platform relies on Public Review Data and Third-Party Platforms. The Company does not own, control or operate those Third-Party Platforms.
You acknowledge that Public Review Data may be:
The Company is not responsible for any review, rating, comment, tag, score, business listing, platform profile, image, logo, ranking, customer statement, complaint or other content appearing on a Third-Party Platform.
You acknowledge that not every Third-Party Platform is relevant to every business category. For example, TripAdvisor may be highly relevant to hospitality or travel businesses but less relevant to certain professional services, trades or real estate agencies. The absence of data from a platform does not necessarily indicate poor reputation or poor business performance.
Third-Party Platforms may change their data, ranking systems, access rules, pricing, API terms, display format, rating system or availability at any time. The Company is not responsible for the impact of any such change on the Platform, Free Search, Trust Scores or Business Reports.
The Platform may use artificial intelligence systems to generate, summarise, classify, score, rank, compare and interpret Public Review Data.
You expressly acknowledge and agree that AI Content may contain:
You must independently verify all AI Content, Public Review Data, Trust Scores, recommendations, report conclusions and business insights before relying on them or making any business, legal, financial, marketing, purchasing, booking or operational decision.
To the maximum extent permitted by law, the Company is not liable for any loss, damage, cost, expense, claim, business decision, missed opportunity, reputational harm or other consequence arising from or connected with any AI error, omission, inaccuracy, assumption, recommendation or generated output.
Business Reports and AI Content should be reviewed by an appropriate human decision-maker before being used for business, operational, marketing, legal or financial purposes.
Trust Scores are indicative estimates only. They are not official ratings and are not issued, approved, endorsed or verified by any Third-Party Platform.
A Trust Score may be calculated using available data, including:
The Company does not warrant that any Trust Score, sentiment score, risk level, recommendation, ranking or comparison is accurate, complete, current or suitable for your intended purpose.
Trust Scores, review data, ratings and recommendations may change as new data becomes available or as Third-Party Platforms update, remove, restrict or alter their content.
Users searching for businesses must not treat any Trust Score, AI summary or rating comparison as a guarantee that a business is safe, suitable, reliable, professional, compliant or appropriate for any particular transaction.
Users should check recent reviews, contact the business directly where appropriate, and make their own independent decision before buying, booking or visiting.
A Business Report may include, without limitation:
Business Reports are generated from available Public Review Data and AI analysis. They may not reflect all customer experiences, private customer feedback, deleted reviews, hidden reviews, unpublished reviews, confidential business records or data unavailable through Third-Party Platforms.
Business Reports are not intended to defame, attack, guarantee, certify, rank conclusively or make final determinations about a business. Reports are intended to provide general insight and suggested actions based on available data.
Reports may include a data quality label such as High, Medium or Low. A lower data quality label means the report may have been generated from limited public data, limited review text, missing platform results or incomplete third-party information.
A Business Report reflects available public data at or around the time the report is generated.
Public ratings, review counts, review text, business information and competitor data may change after the report is produced.
Reports may be generated automatically, semi-automatically or manually. Reports may be delivered by email, download link, PDF or dashboard access.
Find Business Reviews does not remove, edit, suppress or control reviews on Third-Party Platforms.
Any review removal, correction, dispute or appeal process must be handled directly with the relevant Third-Party Platform.
Certain Business Reports may require payment before generation, access, delivery or download.
Prices are displayed on the Platform or payment page. Unless otherwise stated, prices are in Australian dollars.
Where applicable, prices may include or exclude GST as stated at checkout or on the payment page.
Payments may be processed by third-party payment processors, including Stripe or any other provider used by the Company.
The Company does not store full credit card details.
You acknowledge that paid Business Reports may not be generated until payment has been received or manually confirmed.
Before being directed to payment, a user requesting a paid Business Report may be required to provide:
Any delivery timeframe is an estimate only unless expressly stated otherwise. Manual report generation may take additional time depending on available data and system availability.
Business Reports are digital products and are generated using data processing, AI analysis and report preparation.
Subject to applicable law, refunds will generally not be provided once a report has been generated, delivered, downloaded or substantially prepared.
A refund may be considered where:
Nothing in this Article excludes any consumer guarantee or statutory right that cannot be excluded under Australian Consumer Law.
You warrant that all information you provide to the Company is true, accurate, complete, current and not misleading.
Where you request or purchase a Business Report for a business, you warrant that you are:
The Company may request further information to verify your authority before generating, releasing or delivering a Business Report.
The Company may refuse, suspend or cancel a report request where it reasonably suspects that:
You must not:
The Free Search is provided for ordinary, reasonable use.
The Company may limit, restrict, suspend or block access where usage appears excessive, automated, abusive, fraudulent, harmful or inconsistent with the intended use of the Platform.
The Company may implement technical restrictions, rate limits, usage limits, security controls or access blocks to protect the Platform, manage costs and prevent misuse.
All intellectual property in the Platform, including software, designs, templates, prompts, reports, Trust Score systems, branding, graphics, layouts, databases, workflows and content, is owned by or licensed to the Company.
When you purchase or receive a Business Report, the Company grants you a limited, non-exclusive, non-transferable licence to use that report for your internal business insight purposes.
You must not reproduce, modify, sell, commercialise, redistribute, copy, adapt, reverse engineer or create derivative works from the Platform or report templates without written permission.
Users are not required to create an account to use the Free Search.
The Company does not directly collect a Free Search user’s name, email address or phone number unless the user voluntarily submits that information through a form, contact request, report request or payment process.
The Company may collect information including your name, email address, phone number, business name, business address, business website, Google profile link, payment status, report request details and usage information when you request or purchase a paid Business Report.
The Company may collect limited technical information automatically, including IP address, browser type, device information, usage data, cookies, analytics data and server logs, depending on the tools used to operate and improve the Platform.
The Company may use information to:
The handling of personal information is also governed by the Company’s Privacy Policy.
APP 1 requires an APP entity to have a clearly expressed and up-to-date privacy policy about how it manages personal information.
The Platform may contain links to Third-Party Platforms. The Company is not responsible for those platforms, their content, policies, availability, security or accuracy.
Names, trademarks, logos and brands of Third-Party Platforms remain the property of their respective owners.
Unless expressly stated, the Company is not affiliated with, endorsed by, sponsored by, approved by or officially connected with Google, Yelp, TripAdvisor, Trustpilot, ProductReview, Facebook, Stripe or any other Third-Party Platform.
Where Third-Party Platform logos or names appear on the Platform, they are used only to identify the public review platforms or sources that may be compared, referenced or analysed.
Such use must not be interpreted as an endorsement, partnership, sponsorship or official relationship.
The Platform may suggest offers, promotions, discounts or business actions. These are suggestions only.
You are responsible for determining whether any suggested offer or campaign is lawful, suitable, commercially viable and compliant with any applicable advertising, consumer, industry or platform rules.
The Company does not guarantee that any suggested offer will increase bookings, sales, reputation, leads, reviews or revenue.
Where you submit a report request, payment or enquiry, the Company may contact you about that request, payment, delivery, support or related service matter.
The Company may send marketing communications where permitted by law or where you have consented.
You may unsubscribe from marketing communications at any time using the unsubscribe method provided or by contacting the Company.
To the maximum extent permitted by law, the Company excludes all liability for any loss or damage arising out of or in connection with:
To the maximum extent permitted by law, the Company’s total aggregate liability in connection with any paid report is limited to the amount paid by you for that specific report.
Nothing in these Terms excludes, restricts or modifies any liability, right or remedy that cannot lawfully be excluded, restricted or modified.
You agree to indemnify the Company, its directors, officers, employees, contractors and agents from and against any claim, loss, damage, liability, cost or expense arising from:
The Company may suspend, restrict or terminate access to the Platform, refuse report generation, cancel a request or remove access to reports if it reasonably believes that:
The Platform may be accessed globally. However, the Company operates from Victoria, Australia.
You are responsible for complying with laws applicable in your location.
The Company does not represent that the Platform is appropriate, lawful or available in every jurisdiction.
Before commencing formal proceedings, a party must notify the other party of the dispute and allow a reasonable opportunity to resolve the matter in good faith.
Dispute notices should be sent to:
Email: hello@findbusinessreviews.com
Nothing prevents the Company from seeking urgent injunctive or equitable relief where necessary to protect its rights, systems, intellectual property, confidential information or reputation.
These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia.
Subject to any non-excludable rights under applicable law, the parties submit to the exclusive jurisdiction of the courts and tribunals of Victoria, Australia.
The Company may amend these Terms at any time by publishing an updated version on the Platform.
Your continued use of the Platform after publication of updated Terms constitutes acceptance of those updated Terms.
If any provision of these Terms is invalid, void, illegal or unenforceable, that provision is severed to the extent necessary and the remaining provisions continue in full force and effect.
These Terms, together with any Privacy Policy, payment terms, report disclaimer, cookie notice or additional terms published by the Company, constitute the entire agreement between the parties in relation to the Platform.
The Company may provide notices by email, Platform notification, website publication or any other reasonable method.
You may contact the Company at:
Quintessence Visionary Studio Pty Ltd
Trading as Find Business Reviews
Victoria, Australia
Email: hello@findbusinessreviews.com
The following disclaimer applies to every Trust Score, AI Review Sentiment summary and Business Report:
This report is generated using available public review data, third-party platform signals and artificial intelligence analysis. AI-generated content may contain errors, omissions, incorrect assumptions or incomplete interpretations. Public review data may be incomplete, outdated or unavailable and may change after the report is generated.
This report is provided for general business insight purposes only and should not be treated as legal, financial, accounting, marketing, reputation-management or professional advice. Find Business Reviews does not guarantee improved ratings, reviews, rankings, sales, bookings, revenue, customer trust or business outcomes. You should independently verify all information before relying on it or making business decisions.
The following notice should appear near the Free Search or Trust Score results:
Free search results are generated from available public review data and AI analysis. AI may make mistakes and public data may be incomplete or change over time. Trust Scores are indicative estimates only. Please check recent reviews and verify information independently before buying, booking or visiting.
Before purchasing a paid Business Report, users should be shown the following notice:
Payment is processed securely by a third-party payment provider. Find Business Reviews does not store full credit card details. After payment, your report will be prepared using available public review data and AI analysis. AI may make mistakes and public review data may be incomplete or change over time. Unless otherwise stated, your report will be sent to the email address provided during the request process.
Before requesting a Business Report, the user should confirm:
I confirm that I am the business owner, manager, employee, consultant, agent or authorised representative of the business for which I am requesting this report. I confirm that the information I have provided is true, accurate and not misleading.
Not all review platforms are equally relevant to every industry. Find Business Reviews may analyse available data from platforms such as Google, Yelp, TripAdvisor, Trustpilot, ProductReview, Facebook and other public sources, but the relevance of those platforms may vary depending on the business category. Missing or low-volume data from a less relevant platform should not be treated as a conclusive negative indicator.
Find Business Reviews is independent and is not affiliated with, endorsed by, sponsored by, approved by or officially connected with Google, Yelp, TripAdvisor, Trustpilot, ProductReview, Facebook, Stripe or any other third-party platform. All trademarks, logos and brand names belong to their respective owners.
Any Business Report reflects available public review data at or around the generated date. Ratings, review counts, review text, platform information, business information and competitor data may change after the report is produced.
This Privacy Policy explains how Quintessence Visionary Studio Pty Ltd, trading as Find Business Reviews, collects, uses, holds, discloses, stores and protects personal information.
Find Business Reviews provides a business review comparison, AI Trust Score and AI Business Reputation Report service.
This Privacy Policy applies to:
Users can use the free business search without creating an account.
We do not require free search users to provide their name, email address, phone number or other contact details.
We only directly collect personal information when you voluntarily provide it, including when you:
Where applicable, we aim to handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
The Australian Privacy Principles are the main privacy framework under the Privacy Act and apply to how personal information is collected, used, disclosed, stored and managed.
For the free business search, we do not require you to create an account or provide:
When you request or purchase a paid Business Reputation Report, we may collect:
If you contact us, we may collect:
Payments may be processed by Stripe or another third-party payment provider.
We do not store full credit card details.
The payment provider may collect and process payment information, including:
Your payment information is handled by the relevant payment provider according to its own terms and privacy policy.
When you use our website or platform, we may automatically collect limited technical and usage information, including:
This information may be collected through hosting providers, analytics tools, security tools, cookies or similar technologies.
The platform may collect, display or analyse publicly available business information, including:
This information may be collected from publicly available sources and third-party platforms such as Google, Yelp, TripAdvisor, Trustpilot, ProductReview, Facebook, search providers, directories or APIs.
We do not intentionally collect sensitive personal information through the free search.
You should not submit sensitive information through our forms unless it is necessary for your enquiry and you consent to us handling it for that purpose.
We may collect information:
Australian privacy guidance states that personal information must be collected by lawful and fair means, and if practical, directly from the individual.
We may collect, hold, use and process information for the following purposes:
Free search users do not need to create an account.
We do not require free search users to provide their name, email address or phone number.
When you use the free search, the platform may process search terms, business names, suburbs, locations, categories or other search queries to return business review information.
Even where you do not submit personal contact details, limited technical information may still be collected automatically through hosting, analytics, cookies, server logs or security systems.
If you request a paid Business Reputation Report, we may require personal and business information so we can process, generate and deliver the report.
When requesting a paid Business Reputation Report, you may be required to confirm that you are the business owner, manager, employee, consultant, agent or authorised representative of the business.
We may use your contact details to:
We may use artificial intelligence tools to analyse public business review data and generate:
AI tools may process:
AI-generated content may contain errors, omissions, incorrect assumptions or incomplete analysis.
Reports and summaries are provided for general business insight only and should not be treated as legal, financial, accounting, marketing, reputation-management or professional advice.
You should independently review and verify AI-generated information before relying on it or making business decisions.
Find Business Reviews may use or display information from third-party platforms, including but not limited to:
Public review data may be incomplete, outdated, inaccurate, unavailable or changed after it is displayed or analysed.
We do not control third-party platforms and are not responsible for their content, privacy practices, policies, ratings, reviews, data accuracy, availability or changes.
Where platform names or logos appear on our website, reports or marketing material, they are used to identify the third-party platforms that may be referenced or compared.
Find Business Reviews is independent and is not affiliated with, endorsed by, sponsored by or approved by those third-party platforms.
We may use cookies, pixels, local storage or similar technologies to:
We may use analytics tools to understand usage patterns, improve the platform and measure performance.
Analytics may collect technical information such as device type, browser, IP address, pages visited and interactions.
You can usually disable or manage cookies through your browser settings. Some platform features may not work correctly if cookies are disabled.
We may disclose information to:
We do not sell personal information to advertisers.
Some of our service providers may store or process information outside Australia.
This may include providers located in:
Where required by applicable privacy law, we will take reasonable steps regarding overseas disclosure of personal information.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
When information is no longer required, we will take reasonable steps to delete, de-identify or securely destroy it, subject to legal and operational requirements.
You may request access to personal information we hold about you.
You may also request correction of personal information if you believe it is inaccurate, incomplete, outdated, irrelevant or misleading.
To request access or correction, contact us at:
Email: hello@findbusinessreviews.com
We may need to verify your identity before responding.
If you request a report, contact us or make a payment, we may send service-related communications about:
We may send marketing communications where permitted by law or where you have consented.
ACMA states that commercial messages must have consent, identify the sender and include an unsubscribe option.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us.
We may still send service-related communications that are necessary to provide a report, respond to an enquiry or comply with legal obligations.
If you are a business and believe public information displayed about your business is inaccurate, outdated or inappropriate, you may contact us at:
Email: hello@findbusinessreviews.com
We may review the issue and correct information displayed on Find Business Reviews where reasonably possible.
However, we cannot guarantee correction, removal or amendment of information controlled by third-party platforms such as Google, Yelp, TripAdvisor, Trustpilot, ProductReview, Facebook or other public sources.
The platform is not intended for children.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete it where appropriate.
The platform may contain links to third-party websites, payment pages, review platforms or external services.
We are not responsible for the privacy practices, terms, security or content of third-party websites or services.
You should review the privacy policies of any third-party services you use.
If we become aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable legal obligations.
Where required by law, we may notify affected individuals and/or the Office of the Australian Information Commissioner.
If you have a privacy concern or complaint, contact us first so we can try to resolve it.
Privacy Contact:
Quintessence Visionary Studio Pty Ltd
Trading as Find Business Reviews
Victoria, Australia
Email: hello@findbusinessreviews.com
Please include:
We will aim to respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Find Business Reviews is operated from Victoria, Australia.
If you access the platform from outside Australia, you acknowledge that your information may be processed in Australia or by service providers located in other countries.
You are responsible for ensuring that your use of the platform complies with laws applicable in your location.
We may update this Privacy Policy from time to time.
The updated version will be published on the platform with a new “Last Updated” date.
Your continued use of the platform after changes are published means you acknowledge the updated Privacy Policy.
For privacy questions, access requests, correction requests or complaints, contact:
Quintessence Visionary Studio Pty Ltd
Trading as Find Business Reviews
Victoria, Australia
Email: hello@findbusinessreviews.com